We collect information when you interact with our Platform, for example, (1) when you visit and use our website, (2) when you email us or submit forms online, (3) when you call, text, message us via chat , or visit us, or (4) when we are otherwise in communication with or providing products or services to you.

Certain of the information we collect may be “Personal Information,” by which we mean information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a natural person or household, such as a name, postal address, e-mail address, telephone number, and/or payment information, and subject to exceptions under applicable law, which may include information that is publicly available.

The Personal Information we collect or receive varies depending on how you interact with us. Depending on that interaction, we collect:

Identifiers, including contact information and device information.

This may include your name, address, telephone number or e-mail address. For example, we might collect this Personal Information if you sign up for an online account or participate in an event. We might also collect contact information if you fill out a client information card. We may also collect the type of device you use to access our Platform, and collect your device identifier, IP address or mobile operating system.

Account information.

We collect information in order to provide you with an account, including email address and password, in addition to name and contact information.

Payment information.

For example, we may collect your credit card number, billing and shipping address when you buy merchandise.

Communications, including electronic and audio, from you.

We may collect Personal Information you post in a public space on our Platform, such as when you leave a product review. We may also collect Personal Information, and the content of your messages, when you send us a message through the “Contact” page, use a “wish list,” use live chat utilize the online appointment service, use our distant repair video and audio calling feature, use similar entry points on our Platform, or when you enter a promotion. We may also collect audio recordings, photos of your product for repair, and other information when you contact us. We may also collect information such as survey responses when you are responding to a survey. We may use third party tools for the collection of this information, as described further below.

Social media information.

We may collect Personal Information you post on our social media pages. We may also collect your social media profile information and information posted on your page.

Demographic information.

We may collect your birthdate, age, gender and zip or postal code. We may also collect information that could identify you and relates to your hobbies, interests or shopping behavior.

Commercial information, including purchase history.

We may collect Personal Information about the purchases you make online or in stores. This could include the products you purchased and their prices. We also collect information about the services you have purchased.

Internet or other electronic network activity information, including Product and Platform usage information.

If you use our connected products (i.e., products that are connected to the internet in order to transmit data or be controlled remotely; such as our Tambour Horizon Connected Watch) (“Connected Products”), we may collect information regarding your use of such products (such as which feature on your product you use the most), as well as exact location information if necessary to provide you the service you requested.

We also collect information about when and how people visit and interact with our services, and Platform, including our websites, including what pages they accessed, and their interaction with the website and its features, such as chat and videos. We might look also at what site you came from, or what site you visit when you leave us. We might look at how often you use the app and where you downloaded it. We might also review information regarding your interactions with our communications, such as email and chat. We also receive information to help detect and prevent consumer fraud, including but not limited to browser and keyboard language settings, whether data is automatically filled or manually entered, whether data is manually or copy pasted, and proxy detection. We and/or our partners may use tools, including from third parties, to collect some of this information.

Location information.

For example, we may collect precise location information from your device to provide you with the products and services you have requested. This may include information about your exact location. We may also collect this Personal Information in the background when our mobile applications are not in use. We do not use such information for marketing, analytics, or otherwise to draw inferences about you. For more information about your options related to the collection of your location information, see the RIGHTS OF CONSUMERS IN CERTAIN STATES – ACCESS AND CONTROL OVER YOUR PERSONAL INFORMATION and RIGHTS OF CALIFORNIA-RESIDENT JOB APPLICANTS – ACCESS AND CONTROL OVER YOUR PERSONAL INFORMATION sections below.

Professional, employment-related, and candidacy information.

When you apply for a job with us, we will collect various of the information categories described above. In addition, we may collect additional identifiers, such as Social Security Number, driver’s license or state identification number, sexual orientation, marital status, veteran status, insurance policy number, race or ethnic origin, religion, gender and other personal and online identifiers; your resume or CV, cover letter, previous work and education experience, references, and any other professional information collected as part of your employment application and our hiring process; residency, citizenship, or work permit status, visa number, military status, nationality, and passport information; and information required for us to comply with laws, including at the direction of law enforcement authorities or court orders.

Sensitive Personal Information.

Certain of the Personal Information we collect also falls under the sub-category of “Sensitive Personal Information” as defined by certain laws, such as your precise geolocation information, or information related to your racial origin, religious beliefs, or sexual orientation. If we collect such information, we only collect and use such information as necessary to provide goods and services to you and do not use such information to infer characteristics about you. If you are a Virginia, Colorado, Utah, or Connecticut resident, we do not collect or process your sensitive data (as defined in those states’ laws) without your consent. And in all cases, we do not sell or share for targeted advertising purposes, your Sensitive Personal Information.